Troubleshooting and FAQs
At the moment the SDK can only be used in an React App.
When switching the camera the player is also adjusting the playback position to have a seamless switching experience. Due to lower performance of Mobile devices it takes longer to adjust the position. Therefore, camera switching can also be affected.
Additionally, please check your wifi connection and the stream configuration.
We are constantly working on improvements to our seeking and changing camera algorithms.
This message is shown when there is no content object at the current position in the EXP Manifest Timeline. Please make sure that the EXP manifest you are using is correctly configured.
- Stream/Task is properly setup and running
- Start values are correctly set
Safari on iOS devices does not support the MediaSourceExtension and FullscreenAPI. Due to this there are some limitations:
- Seeking speed and accuracy is reduced
- When entering the Fullscreen only the native VideoControls are shown. (also Overlays are not supported when in fullscreen)
These limitations only apply to the Safari web browser on iOS, not to the iOS app!
The Standalone exports of EXP packages are handling the mobile and desktop automatically, so there are different VideoControls shown depending if the user is on desktop or mobile.
Mobile devices are detected via https://www.npmjs.com/package/bowser which reads the user-agent property of the browser.